Booking conditions
your contract will be with Memphis Tours Egypt S.A.E which holds an Egyptian travel agency License (30 since 1955) and is a Member of the Egyptian Travel agent association (ETAA) for your financial security.
to secure a booking the company initially requires notice from you of your booking request. The booking will only be secured once both you and the company have confirmed the travel arrangements and the company are satisfied that the correct deposit/payment has been received into the company bank account by wire transfer or credit card (VISA –MasterCard)
The payment of required deposits or full payment of a reservation on an escorted or independent tour package constitutes consent to all provisions of the terms and general information contained here.
Reservations should be made as early as possible to book the desired holiday, Space will be secured upon receive a deposit of 25%. This deposit forms part of your final payment. Deposits can only be made by bank or u may send via westernunioin or by credit cards (Visa or Master card) and should be received within 7 days of booking.
any amendment made to the original booking is subject to availability and if the full payment has been received and/or voucher has been issued, NO administrative fee will be applied
Balance of the payment should be received 07 days from the date of confirmation. If the reservation is made less than 07 days prior to departure, a full payment must be made at the time of booking (via credit cards)
In case you choose to pay by your credit card, as per our bank (Bank Misr) regulations, the following documents are necessarily required to enable our accountant to charge your credit card for the service agreed:
• A copy of your passport.
• A copy of both side of your credit card with your own signature
• An authorization to Memphis Tours to withdraw the required amount from your credit card with original signature ( same one appear in your credit card and passport)
*These documents should be received by fax, e-mail, or given to our representative upon your arrival at the airport; otherwise we won't be able to proceed with your request.
Cancellation should be received in writing document by fax or email. If a tour participant cancel his/her reservation the following fees will be applies; If the cancellation is actually received in writing to Memphis tours Egypt S.A.E within 07 days of the confirmation dated is subject to 6% of the total amount received as a transaction fees of the bank
Additionally the following scale of charges will be applied:
Days before Date of Departure % of Entire Tour Price
Between 40 and 30 days 15%
Between 29 and 15 days 25%
Between 14 and 07 days 50%
Between 1 and 7 days 100%
No refunds are possible for No-Show
the responsibility of the tour operator, Memphis Tours Egypt S.A.E is limited. Memphis Tours Egypt S.A.E, its affiliates, and agents act only as intermediaries and agents for suppliers in all functions pertaining to hotel reservations, services, sightseeing tours, travel and transportation of whatever nature, which is not directly, supplied Memphis tours Egypt S.A.E All reservations, rates, schedules, accommodations and services are subject to change. All certificates and other travel documents for travel services issued by Memphis tours Egypt S.A.E are subject to the terms and conditions specified by the supplier, and to the laws of the countries in which the services are supplied. By acceptance of participation in a tour, the tour participant agrees that neither Memphis Tours Egypt S.A.E nor its officers, employees or representatives shall become liable for loss, damage, accident, personal injury, death, or inconvenience caused by or resulting from the malfunction of transportation equipment, hazards of sea, air or land, disease, local laws, strikes, any occurrence beyond the control of the tour operator, cancellation due to war, terrorist or criminal activities, imminent threat of hostilities or civil strife, acts of war or insurrection, fire, quarantines, Acts of God, delays, irregularity, theft, itinerary or schedule changes or cancellations, or for acts or omissions or default of any company or person engaged in conveying the passengers or carrying out the arrangements of these tours, or for personal dissatisfaction with itinerary or accommodations provided, or for any consequential or incidental damages, whatsoever. The tour operator cannot accept the responsibility for loss or additional expense due to delay, or changes in schedules, or other causes. No responsibility is accepted for loss of, or damage to, baggage or any of the passenger's belongings. Baggage insurance is recommended. If the services included in the tour cannot be supplied or there are changes in an itinerary, the tour operator will arrange for the provision of comparable services. Any resulting additional expense will be payable by tour participants and any resulting saving will be refunded by the tour operator to tour participants, with due provision for the tour operator's profit. Memphis Tours Egypt S.A.E reserves the right to decline, to accept, to expel or to retain any person as a member or participant of any tour as circumstances may demand it. Memphis Tours Egypt S.A.E shall not be responsible for any purchases made by tour members during or outside of the tour, The issuance or acceptance of booking, invoice, receipt, or voucher, or the payment of a deposit or tour charges, shall be deemed to be consent to the above conditions, as well as to notices and disclaimers provided on our invoices, itineraries, ticket, vouchers, tour schedules, price lists, and announcements to tour members.
If you have a complaint whilst in Egypt you must tell the relevant person at the company (Memphis Tours Egypt S.A.E) immediately, as most problems can be solved on the spot, if not you must call the chairman of the company, but if after you return home you are still not satisfied you must write to the Egyptian travel agent association It is unlikely that you will have a complaint that cannot be settled amicably between us, however, if this is not the case any dispute arising out of, or in connection with this contract, may (if you wish) be referred to the Egyptian tourism ministry in Cairo
Memphis Tours Egypt S.A.E - Contact details:
1 st Qorh Ibn Sherik - Morad St. , Giza Sq. , Egypt
postcode: 12211
Tel: + 2-02-35716050 / 35726111
Fax: + 2-02-37744554
Web sites: www.memphistours.com
Email: memphistours@memphistours.com
NATIONAL SOCIETE GENERALE BANK, NSGB
Address 22, Murad Street , 12511 Giza , Egypt
Murad Branch
Tel: +2 02 35672900
Fax:+2 02 35672999
Swift # NSGBEGCX
Customer name: Memphis Tours
Our Account No |
Account No |
Key |
Currency |
20310206004 |
64 |
EGP |
20310206005 |
61 |
EUR |
20310206006 |
58 |
GBP |
20310206007 |
55 |
USD |
Chairman |
GSM +2 010 170 9 100 |
|
Yehia Abu Elhassan
|
